Privacy Policy — Hameed Quran Academy

This Privacy Policy explains how Hameed Quran Academy ("we", "us", "our") collects, uses, and protects personal data when you visit our website, use our services, or communicate with us. We are committed to protecting your privacy and complying with the UK Data Protection Act 2018 and the UK GDPR.

Contact Information

If you have any questions about this policy or your personal data, contact us:

1. Data We Collect

• Identity Data: Name, date of birth (if provided).
• Contact Data: Email address, phone/WhatsApp number, postal address (if provided).
• Account & Payment Data: Billing details, payment transaction records (when you purchase classes).
• Usage Data: How you use our website and services, device and browser information, IP address, and analytics data.
• Communications: Messages you send to our tutors or support team and form responses (e.g., trial requests).

2. How We Use Your Data

• To provide and manage our classes, lessons, and customer support.
• To process payments and manage subscriptions or refunds.
• To communicate about bookings, schedules, trial classes, or changes to services.
• To improve our services and personalise your experience.
• To comply with legal obligations and protect our rights.

3. Legal Basis for Processing (UK)

• Contract: To fulfil our contract with you (e.g., providing lessons you requested).
• Legitimate Interests: For operational reasons such as fraud prevention, service improvement, and direct communications (balanced against your rights).
• Consent: Where you have given consent (for marketing emails or non-essential cookies).
• Legal Obligation: Where processing is required by law.

4. Data Sharing

We do not sell your personal data. In general, we do not share your information with any third parties. However, in rare cases where you make a subscription or payment and a bank or payment provider requests additional details to verify or release a transaction, we may share limited information with them — but only after confirming with you first. Our representative will contact you for approval, and if you do not wish to share the information, we can cancel and refund the payment instead. This happens only when required by the bank to complete or release your payment.

5. Data Retention

• Account & billing records: up to 7 years for tax and accounting purposes.
• Enquiries and trial data: up to 2 years unless you request deletion sooner.

6. Your Rights

• Request access to your personal data.
• Request correction of inaccurate data.
• Request erasure of data (in certain circumstances).
• Request restriction or objection to processing.
• Request portability of your data.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@hameedquranacademy.com. We will respond in accordance with UK data protection law.

7. Security

We implement appropriate technical and organisational measures to protect personal data. While we strive to keep data secure, no internet transmission is completely secure. We do not share any single piece of student information with tutors beyond what is necessary for teaching purposes.

8. Children & Student Portals

Our services are primarily designed for learners and families. Every student is provided with a personalized student portal where lessons, progress, and communications are managed securely. All communication between students, parents, and teachers occurs within this portal to maintain privacy and safety. We monitor lessons periodically to ensure quality, security, and compliance with our academy standards.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated version on this page with a new effective date.

10. Complaints

If you are unhappy with our response to a data protection concern, you have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/concerns/.